Customer Service

At Hyalogic our customers are #1. We will always strive to keep our customers happy and satisfied and will go to great lengths to accomplish this.

Our customer service line is Toll Free 866-318-848. Please call Monday through Friday 9:00 am to 5:00 pm CST.  If you need to contact before or after these hours, please refer to the Contact Us page for an online communication form.

Payments

We accept VISA, Mastercard, American Express, Discover, Checks, and Money Orders as well as online Checks through your regular checking account. In addition, we now offer Google Checkout! Your orders will be charged at the time of shipment. All payments are made in U.S. currencies. We also accept COD orders.

We accept online checks through your regular checking account!

International Orders

Hyalogic ships products worldwide. Each order is viewed individually and the best method is chosen for each case. International orders are normally shipped by US Postal Service Global Priority, with pricing determined by the shipping option and weight. There is a $7.15 minimum charge. On bigger orders, please email or call us for pricing. info@hyalogic.com

Order By Phone

Ordering by phone is easy. Please have your credit card information ready and one of our operators will be happy to assist you with your order. Toll Free 866-318-8484

Order by Mail

If you are not comfortable sending your credit card information over the internet you may pay for your order by Money Order or Personal Check, you may add items to your cart, register your name and shipping address on the on-line order form.

You can then print out the order form and mail it to:

Hyalogic LLC
610 NW Platte Valley Drive
Riverside, MO 64150 USA

Shipping & Handling

We apply shipping charges to your account based on weight with a minimum of $7.15. We employ a variety of carriers with several shipping options for your convenience. Free Shipping on orders placed online over $100.00 shipped UPS Ground. Appropriate sales taxes will be added for all Missouri residents at checkout. All orders are carefully packed at our warehouse and shipped promptly.

Puerto Rico, Hawaii, and Alaska

We still charge our flat rate of $7.15 for Puerto Rico. Alaska and Hawaii and orders are shipped USPS Priority Mail. Average delivery times of 3-5 days. When will my product be shipped? – Orders will be processed and shipped the same day or within 1 working day (weekend and holidays excluded). Please allow 3-5 days bank clearance for orders that are paid by personal checks.

Cancel an order

You may cancel your order if you e-mail or contact us before your order is shipped. Shipment can be as soon as 1 hour after you place your order, or within 1 working days.

Return Policy

If you would like to return one of our products, please refer to the Returns page and follow the instructions.

Please allow 2-3 weeks to get your refund.